Please review the information below regarding any questions that you may have about our billing policy.

Why am I charged sales tax?

What is this charge on my credit card for?

How can I order by mail?

What payment methods do you accept?

Can I pay with checks or money orders?

The infomercial said "Free Express Shipping", but I still see a shipping charge on my card?

Do you offer Payment Plans?

What is Our Money Back Guarantee?

Can I cancel or exchange my order?

Why am I charged sales tax?

Beachbody (the product manufacturer) has a presence in all states so we must charge sales tax in every taxable state. This is a legal obligation and we do not keep the sales tax.

100% is passed on to the state in which you reside.

Delaware, New Hampshire, Oregon, Montana, and US Territories are not taxed. Alaska does not have a state sales tax, but local taxes may apply.

Additionally, as a company offering products via a shipping service, our warehouse operation is taxed. Therefore, tax is charged both on product cost and S&H cost. The tax applied to the product cost is refundable on returns. Canadian residents are charged 7% GST (Goods & Services Tax) on the sub-total of their orders. This GST is refundable upon return of the order.



Back To Top

What is this charge on my credit card for?

The charge on your credit card for a purchase at Get Moving Catalog may appear as Get Moving Catalog .

How can I order by mail?

Currently we do not take orders by mail.

What payment methods do you accept?

Currently we accept payments made with credit cards only. We accept Visa, Master Card, American Express and Discover Card.

Can I pay with checks or money orders?

Currently we are not accepting money orders or checks as a payment method.

The infomercial said "Free Express Shipping", but I still see a shipping charge on my card?

The infomercial offers Free Shipping UPGRADE to express shipping.

This means that as long as you have a physical address (no PO Boxes) in the continental US (the 48 contiguous states including the District of Columbia), we will upgrade your shipping to express shipping. Your order should arrive in 5-7 business days.

This is not an offer for free S&H charges. Regular S&H charges still apply.

Do you offer Payment Plans?

Currently Get Moving Catalog is not offereing payment plans. All transactions are charged in full during checkout.

However, we do provide you with cheaper shipping rates, assign you a dedicated coach, and offer some items tax free.

Back To Top

What is Our Money Back Guarantee?

All Beachbody products come with a 30-day money back guarantee. The guarantee period starts on the date of delivery (about 2 weeks after the product was shipped from our warehouse). You may return opened and used items.

Can I cancel or exchange my order?

We cannot cancel or exchange your order once it has been placed, since processing is expedited and begins as soon as you place the order. Once the processing has begun with the warehouse and FedEx we cannot cancel or change it.

If you decide you do not want the product you ordered, we ask that you review and begin the Return Authorization process explained above. Once we get your return a refund will be issued.