What are your return
policies / return instructions?
If you wish to make a return, you will need to obtain an Return Merchant Authorization (RMA) code from Get Moving Catalog. The RMA Code is included in the SHIPPING CONFIRMATION email sent to you. In order to process your return, please follow the instructions below:
1. The official RMA code must be written and clearly visible outside the package in order for us to accept your return. 2.
Please remember to include ALL original packaging, ALL original
contents, accessories and related documentation. If your returned
products do not meet our requirements, we reserve the right to refuse
your return. 3. All Returns must be shipped to :
Team Beachbody
3357 H. Southpark Pl
Grove City, OH 43123Returns should be shipped within 30 days from when the RMA code is issued. Please do not ship your return package COD because the package will not be accepted.
4. After your return package has
been received and inspected, TAG Fitness LLC
dba Get Moving Catalog, will issue a refund amount
equivalent to your initial order minus the cost of shipping and
handling. We are NOT RESPONSIBLE for lost packages. A refund will be
issued to your credit card within 2 weeks.
Note:
Credit card refunds can take up to an additional 1 week, for your bank
to complete depending on their processing time. This can vary greatly
between card issuers, and unfortunately we are unable to influence this.
Your
funds are debited from our account immediately when the refund is
issued. Contacting your credit card company directly may help.
To
expedite refunds we request that returns be sent via USPS or UPS/Fed Ex
and that you keep the tracking number for your records. This will help
us track any return packages shipped and ensure a quicker return
process.
What is this charge on my credit card for?
The charge on your credit card for a purchase at www.getmovingcatalog.com will appear as TAG Fitness LLC dba Get Moving Catalog. We are an official Independent Team Beachbody Coach and authorized retailer.
I have a missing or defective DVD, what can I do?
We pride ourselves on providing the highest quality products at all times. But we are all human, and realize sometimes DVDs may get damaged while being packed or shipped and that sometimes a disk may be missing.
Please contact us by using the "Contact Us" tab on the top right of our webpage, include your order number (starting with TF) and specify the damaged dvd/program and we will send you a new or replacement disk as soon as possible. We apologize for this in advance.
Where is my tracking number?
Please note our tracking numbers are sent in an email with the UPS tracking #. Check your junk, bulk or spam folder if you feel you are missing an email from GetMovingCatalog.
SPAM filtering software may be installed on your computer or used by
your email provider or internet service provider. To ensure that you
receive our emails and our responses to your inquiries, do one of the
following:
Add the "info@getmovingcatalog.com " and/or "orders@getmovingcatalog.com" domains to your email "safe list."
If your settings do not allow you to add email addresses to a "safe
list," use the Help section or contact your email/internet provider's
Customer Support to research your configuration options.
Disable your email filtering "SPAM" software on your computer.
Can I track my order/package?
Once your package ships you will receive an email confirmation from us with an official UPS tracking # number. Your can track your package on the TRACK MY ORDER on the top right of our website.
SPAM filtering software may be installed on your computer or used by
your email provider or internet service provider. To ensure that you
receive our emails and our responses to your inquiries, do one of the
following:
Add the "info@getmovingcatalog.com " and/or "orders@getmovingcatalog.com" domains to your email "safe list."
If your settings do not allow you to add email addresses to a "safe
list," use the Help section or contact your email/internet provider's
Customer Support to research your configuration options.
Disable your email filtering "SPAM" software on your computer.
Check your junk, bulk or spam folder if you feel you are missing an email from GetMovingCatalog.
Can I cancel or exchange my order?
We cannot cancel or exchange your order once it has been placed, since processing is expedited and begins as soon as you place the order. But don't worry, you still have the 30 day money-back guarantee and can return the product to us for a refund.
Once the processing has begun with the warehouse and UPS we cannot cancel or change it. If you decide you do not want the product you ordered, or need to make changes to the order or to the address for delivery, we ask that you review and begin the Return Authorization process above. Once we get your return a refund will be issued within approximately 2 weeks of receipt.
When will I see my refund posted?
Once we receive your returned product, we immediately begin the refund process. This may take up to 2 weeks.
Credit card refunds can take up to an additional 1 week, for your bank to complete depending on their
processing time. This can vary greatly between card issuers, and
unfortunately we are unable to influence this.
Note: Your funds are debited
from our account immediately when the refund is issued. Contacting your
credit card company directly may help.
When Will My Order Ship?
Please
allow 24 - 48 hours for processing prior to shipping of orders. Once
shipped you will receive a confirmation email and tracking number.
Most orders within the continental US will then take 5 - 7 days to be delivered. Shipments to Alaska, Hawaii and other US territories may take 10-15+ days for delivery. Orders to Puerto Rico may take up to 3-4 weeks for delivery. These are the time frames provided by UPS and out of our control.
Note: We do not process orders on weekends or major holidays.
Where Do You Ship?
We ship to the U.S., its territories, APO/FPO addresses and Canada ONLY. Orders shipped to Canada may be subject to duty inspections.
What Shipping Service Do You Use?
Get Moving Catalog utilizes UPS Ground service for expedited delivery within the Continental US. For P.O. Boxes and APO/FPO addresses, Alaska, Hawaii, and U.S. territories DHL Smartmail service will be used.
The infomercial I saw offered free shipping but I see a Shipping Charge on my credit card. Why ?
The infomercial offer is for a Free Shipping upgrade to expedited delivery. We provide expedited delivery at the most favorable shipping cost.
Note: We do not process orders on weekends or major holidays.
When Will I Get My Order?
Please use this as a guide for estimated delivery times. A business day is considered to be Monday through Friday, excluding holidays.
Shipments within the Continental US will have an estimated delivery time of 5 – 7 business days after the order has been shipped.
Shipments to Alaska and Hawaii may take 10 to 15+ business days from the date your order has shipped. Shipments to Puerto Rico may take up to 3 to 4 weeks for delivery from the date your order has shipped.
What Does Shipping Cost?
We have some of the lowest shipping prices around. They vary depending on the value and weight of the item you purchase. Certain heavy items may include a shipping surcharge of between $5.00 and $15.00 in addition to the shipping rates shown above.
How Can I Sign Up to Receive your Specials, New Product Info and Newsletter?
That's easy! Just sign up on the bottom of any page on our site where you see "Sign Up For Our Newsletter".
We will keep you informed of the latest and greatest product additions, specials and promotions we offer and send you our Newsletter with resources and tools to help you, your friends and family stay active, get moving, and learn about all aspects of healthy living.
NOTE: Don't worry, we wont overwhelm you with too many emails. We know what that's like!
Is the Private Information I provide GetMovingCatalog.com Secure? Do you sell or give my information to anyone?
We
take your privacy and satisfaction very seriously. We want to keep
loyal customers like you and would never sell (or give away) your
personal information to anyone or any other company.
Can You Send me a Catalog to View?
As
we are trying to be more environmentally friendly and have decided not to print out a
catalog. All of our products are located on our easy to use website or we can send you a PDF version of the products. In addition, our customer service representatives are available to help you through
the process by phone if needed.
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